For anything account-related — a deposit that has not shown up, a pending withdrawal, a bonus question or help installing the b9 latest apk — Telegram is the fastest route and it is staffed around the clock. For questions about this website itself, use the form further down the page.
Sending an account question to the wrong place is the most common reason people wait longer than they need to. Here is what each channel is actually for.
The operator's live help desk, open 24 hours a day in Urdu and English. This is the only channel that can actually see your account, so it is the right place for every account or money question.
A broadcast channel rather than a help desk. Promo codes, tournament schedules, new slot announcements and b9 latest apk release notes are posted here first, along with payout screenshots from community members.
Median first reply under 5 minutes. Payment investigations that need provider confirmation can take up to a few hours.
Urdu and English, both fully supported. Write in whichever you prefer — you will be answered in the same language.
24 hours a day, 7 days a week, including public holidays. Pakistan Standard Time coverage with no overnight gap.
Use this form for anything to do with b9-app.pk itself — a factual error you have spotted, an outdated figure, a broken link, a content suggestion or a partnership enquiry.
A large share of support messages are resolved by one of the four checks below. Two minutes here can save you a wait.
Wait a full five minutes and pull down to refresh the wallet. Mobile wallet confirmations occasionally lag behind the transfer itself. If it is still missing, screenshot the Easypaisa or JazzCash confirmation SMS — support will need that transaction ID.
Check whether your identity verification is complete; an unverified first withdrawal will sit in the queue until it is. Also confirm the payout account matches your deposit account exactly — a mismatch is automatically held for review.
Confirm you opted into the offer on the promotions screen before depositing. Bonuses cannot be applied retroactively to a settled deposit. Check the promo's expiry date and minimum deposit amount too.
Update to the current b9 latest apk, clear the app cache, and restart your phone. Our troubleshooting section covers the remaining causes in detail.
The support channel does not close. Whatever the issue — a stuck payment, an install error, a bonus you do not understand — someone is there to sort it out.
18+ only · Play responsibly · Support never asks for your PIN or OTP
